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FAQ

You'll find most of the questions about us below.

We’re the professionals that are reinventing renting. We lease great quality homes in secure buildings across London and the South East – and love delivering 5 star customer service.

 

You can call us on 020 3940 2449

or book a viewing by emailing us  OFFICE@WOODFELL.CO.UK

We’re happy to show you around in person. But we’re all about hassle-free renting – so you can also do a virtual 1-to-1 viewing over FaceTime, Skype or whatsapp! Many of our flats also offer a 3D virtual tour.

Step one: Reserve a flat

Once you have found your new home, there will then be a one-off, non-refundable five week’s holding deposit per apartment required at commitment stage. This payment will be offset against your 1st months’ rent once your tenancy has been agreed.

 

Step two: Tenant Referencing Checks

Once you’ve paid the holding deposit, we will start the referencing checks, which are carried out by Rent4Sure. These checks take around 2 to 7 working days to complete and Rent4Sure will require some supporting documentation in order to complete the checks.

 

Step three: Deposit and payments

Once all tenants have passed referencing checks, we will be in touch to confirm the next steps in reviewing and signing your Tenancy Agreement. You will then be asked to pay your deposit, and your first rental payment. Future rent payments will be due on the agreed day of each month thereafter.

There are NO agent or hidden fees. Rather than charge a fee, there’s a holding deposit required of ‘one week’s rent”. This is credited against your first rental payment, which is due before you move in.

The holding deposit is non-refundable if a tenant provides false or misleading information, fails a Right to Rent check, decides not to continue with the rental, or fails to take reasonable steps to enter into an agreement (i.e. responding to reasonable requests for information).

Yes, we love pets! Woodfell are pet-friendly landlords and we welcome pets at most Woodfell buildings.

There is a higher, refundable deposit payable at the start of the lease. In some cases, no deposits are required at all.

We have parking available at a majority of our locations. Spaces are subject to availability.

We have both furnished and unfurnished flats. Furnished flats include a double or king-size bed frame and mattress in each bedroom, 2x bedside tables, a chest of drawers, a sofa, an armchair, a coffee table, a dining table and dining chairs.

Our flexible leases start at 12 months and can roll on however long you want.

In order to rent an apartment with us, you will need to pass affordability checks. The joint household income must be at least 2.66 times the rent. Should a household not pass the affordability criteria we do accept UK based guarantors however they too will be subject to referencing and household income for your guarantor must be 4 times the rent. If you are a student or unemployed and this is not possible, we will ask for 6-12 months rent to be paid in advance.

Yes of course! We will require you to have a UK based guarantor or to pay 6-12 months rent in advance.

Should you wish to vacate the property at end of your tenancy we require two months’ written notice. If you wish to move-out before the end of your tenancy, please contact one of the team and they will be happy to discuss available options with you. An early termination fee may apply.

Your holding deposit, deposit and first rental payment can be paid via bank transfer into the account information with which we provide you at the time of application. Monthly rental payments can only be paid by Bank to Bank transfer.

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